Claromentis Support
Claromentis prides itself in the quality of the support it provides, albeit rarely called upon. Once a Claromentis system has been implemented and the training completed, Claromentis users just “get on with it”.
Support is provided at different levels and packages are available to suite client requirements.
Support is provided using a number of methods:
Online (1) - We have a Collaboration portal for customers and partners called “Discover Claromentis” where users can find information about Claromentis and share their thoughts on what is good and not good. If desired this can be the single point of contact for all support issues. Discover Claromentis also incorporates full interactive support collaboration facilities.
Email – Customers and Partners may submit Service requests via email.
Telephone – telephone support is available during normal office hours from your local Claromentis office. Should out of hours telephone support be required then a call to another Claromentis office will serviced.
Online (2) – the Claromentis Support Team can (if properly authorised) gain access into remote systems for speedy problem resolution.
Onsite – on an as required basis onsite support is provided.
Customer Care Service Support – regular contact is made to ensure that all Customers are happy with the service they are receiving which includes surveys.
Review meetings – onsite technical review meetings.
The Claromentis User Group also provides a forum for Customers to meet with Technical Staff and discuss issues with other Users.
