Business Information Manager (e-Form)

Claromentis e-form is a form builder with comprehensive workflows 

The Claromentis Business Information Manager provides a complete e-form solution for designing sophisticated forms to present permissioned end users with a solution for recording or reporting information.

All issues reported in any form in a project can then be escalated, reported on, managed and completed in any workflow to suit your business processes.

Application Form Example	Support Desk Example

Significant applications for Claromentis e-forms include

Travel Booking

Empower staff to apply for business travel. The processing team can communicate with the person requesting the travel, resolve questions and alternatives, confirm bookings and provide itinerary information. Management reports show amounts being spent with various airlines to any destinations, and enable negotiation with airlines for better corporate rates. Requests can of course be prioritised and colour coded according to any data field required.

Help desk systems and Support Portals

Claromentis e-form is often used as a central method of reporting, managing, escalating and ultimately resolving support issues for IT Departments and facilities management staff.  Helpdesk systems can be configured to use SLA's which are customizable.  This ensures that the system can incorporate an ITIL framework for managing support issues.

Change Management

Claromentis e-forms is a perfect solution for change management requests. Simple or complex workflows can be built with the product to ensure the appropriate staff can make decisions within the authority of the Change Approval Board, to ensure changes to any systems or infrastructure are only made in a planned and logical manner.

Requesting work from external parties

By allowing parties such as external marketing agencies onto the system, Claromentis clients can receive requests for adverts from within business units, provide content out to agencies, who have access to the authorised image asset libraries in Claromentis Docs.

There are many bespoke examples such as Application forms, Project Management and Complaint resolution systems.

Functionality

The application includes

• Comprehensive workflows
• SLA Configuration (ITIL Framework)
• Alerts on status changes by email or i-messages to particular user groups, including information on what data has been changed
• Integration with document management
• Completely dynamic form that reacts in terms of field content according to selections made elsewhere in the form
• Filtering
• Colour coding
• Ability to parse email addresses to open issues automatically
• Searching
• Reporting
• Full export and import using XML
• Full graphical layout design of the form